Shipping Information

US Shipping
All US orders will be shipped and delivered via United States Postal Service (USPS).

Delivery time
We do not process or ship orders on Saturday, Sunday, or Holidays. Orders typically ship the same or the following business day. Orders placed before 8am PST will be processed for shipping the same business day; orders placed after 8am PST will be processed for shipping the following business day. We provide each customer with a tracking link for all shipments so that you can follow your order status online. Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control. If you experience shipping delays please first contact your local USPS office with your tracking number. If that does not resolve your issue, email contact@shopusra.com with your order number and we can look into your order.

Shipping Liability
We are not liable for items lost or stolen in the delivery process and upon delivery of merchandise to the carrier (USPS) you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes (orders outside of US).

Return/Exchange Policy 

Returns
We are pleased to accept returns and exchanges if contacted within 14 days of the date your order was placed. All products must be returned unworn, in their original condition, with original labels in place. All returns must be shipped to us within 30 days of your order date or we cannot give you a refund or exchange. All sale orders and clearance items are final and cannot be returned or exchanged.

How do I make a return?
To initiate a return, you must first email contact@shopusra.com within 14 days of your order date and we will provide you with instructions. Please include your order number, product you would like to return, and reason for the return.

All products must be returned unworn, in their original condition, with original labels in place, or a return will not be issued. We reserve the right to deny any items that do not meet our policy requirements. If a product is used or worn we will reject the return and send the used product(s) back to you. Customers are responsible for any shipping costs associated with returns.

Usra will not be held responsible for lost returns.

Refunds (if applicable)
Once your return is received and inspected, we will refund your original payment method within 5-7 business days. All shipping costs are non-refundable. 

Sale Items
All sale orders and clearance items are final and cannot be returned or exchanged.

Discount/Promo Codes
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.

Defective/Damaged Items
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, email contact@shopusra.com within 24 hours of receiving your order and include a picture of the defective or damaged item and your order number. Requests after 24 hours will not be accepted.

Exchanges
If you would like to exchange a product for a different design, you are able to do so by contacting us within 14 days of the date your order was placed. Exchanged products must be unworn, in their original condition, with original labels in place. Customers are responsible for any shipping costs associated with exchanges.

If you have any further questions please e-mail contact@shopusra.com.